- AFTER the visit (20)
- BEFORE the visit (58)
- Blog Mission (1)
- Blogs/Podcast/eInfo (11)
- BPL/WiFi (2)
- DURING the visit (51)
- Gadget/Idea/Webtool (42)
- GPS (11)
- Maps (25)
- mobile phone (8)
- Multimedia (10)
- Pink Foot Awards (3)
- Report/Book (6)
- RFID (1)
- Uncategorized (3)
- Webcam (4)
- Website/Event (24)
- Thursday 12 October 2006: Canadian coffee map for the thirsty tourist.
- Wednesday 11 October 2006: Running map for the fit tourist
- Tuesday 10 October 2006: geoNames is one great global map index mashup webtool
- Monday 9 October 2006: Click gChart for global links to local travel, time and more
- Sunday 8 October 2006: Many avenues for online tourism content
- Saturday 7 October 2006: Train eTickets to be sold at ATMs and Post Offices
- Friday 6 October 2006: Tech 2.0 advice for tourism industry
- Friday 6 October 2006: Biometric check-in at Scandinavia Airlines
- Thursday 5 October 2006: Website for Women Travelling Solo
- Wednesday 4 October 2006: Media-rich touchscreen tables boost pub experience
LastMinute.com uses ResponseTek to improve customer experience
LastMinute.com finds last minute travel and accommodation packages at great prices. With thousands of hotels, and hundreds of vacation destinations, airlines, and dining establishments to monitor, LastMinute needs to make sure their customers have good experiences, and needs to learn what delights and dissapoints their customers. Hello ResponseTek. ResponseTek is a Customer Experience Management (CEM) company. They specialize in understanding customers and help turn them into advocates and transform your business.
TCMnet reports that LastMinute has recently expanded its websites into France, Germany, Italy and Spain, brought along with them the services of ResponseTek. In upcoming 60-minute seminars ResponseTek demonstrates how CEM can build advocacy, and find out what is important to your customer.
Rule 2 “The Rule of Partnerships” in the book ‘The 25 Immutable Rules of Successful Tourism’ by Roger A. Brooks and Maury Forman states that ‘Relationships require more than one person.’ The most important rule in creating a successful tourism strategy is to establish partnerships. The best partnerships are ones that complement each other.
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